Deep Dives

Taking you deeper and further into the topics explored in AI for Non Technical Minds

AI Powered Customer Contact

The Business Case for AI-Human Partnering
Read more: The Business Case for AI-Human Partnering
How AI Works

Fixing LLM Inconsistency
Read more: Fixing LLM Inconsistency
AI Powered Customer Contact

GenAI Is Squeezing Entry‑Level Contact Centre Roles
Read more: GenAI Is Squeezing Entry‑Level Contact Centre Roles
Agentic AI Series

5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems
Read more: 5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems
AI Powered Customer Contact

When Vulnerable Customers Prefer The Non-Human Touch
Read more: When Vulnerable Customers Prefer The Non-Human Touch
Agentic AI Series

Urgent Need to Upgrade Your AI Mental Model
Read more: Urgent Need to Upgrade Your AI Mental Model
Agentic AI Series

How Agentic AI Benefits Customer Contact 2025-2030
Read more: How Agentic AI Benefits Customer Contact 2025-2030
How AI Works

LLMs Explained For Non Technical Minds
Read more: LLMs Explained For Non Technical Minds
AI Readiness

The Clearview AI Ruling Is Troubling
Read more: The Clearview AI Ruling Is Troubling
AI Readiness

Are LLM Hallucinations Really A Threat To Your CX?
Read more: Are LLM Hallucinations Really A Threat To Your CX?
How AI Works

Humanising AI Is A Tightrope – It’s Easy To Slip
Read more: Humanising AI Is A Tightrope – It’s Easy To Slip
Definitions

Transparency and Explainability
Read more: Transparency and Explainability