Deep Dives

Taking you deeper and further into the topics explored in AI for Non Technical Minds

Agentic AI Series

Technology and Organisational Readiness: The Two Forces That Decide Your Agentic AI Future
Read more: Technology and Organisational Readiness: The Two Forces That Decide Your Agentic AI Future
Agentic AI Series

How To Recognise Agentic AI When You See It
Read more: How To Recognise Agentic AI When You See It
Agentic AI Series

The Agentic COO: Designing Operations for a Hybrid Human–Agent Workforce
Read more: The Agentic COO: Designing Operations for a Hybrid Human–Agent Workforce
Agentic AI Series

Agentic AI’s Impact on Customer Contact in 2025
Read more: Agentic AI’s Impact on Customer Contact in 2025
Agentic AI Series

The NVIDIA-Palantir Partnership: an instant hit with a troubling future
Read more: The NVIDIA-Palantir Partnership: an instant hit with a troubling future
AI Powered Customer Contact

The Business Case for AI-Human Partnering
Read more: The Business Case for AI-Human Partnering
How AI Works

Fixing LLM Inconsistency
Read more: Fixing LLM Inconsistency
AI Powered Customer Contact

GenAI Is Squeezing Entry‑Level Contact Centre Roles
Read more: GenAI Is Squeezing Entry‑Level Contact Centre Roles
Agentic AI Series

5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems
Read more: 5-Stage Agentic AI Maturity Model: From Text Generators to Autonomous Systems
AI Powered Customer Contact

When Vulnerable Customers Prefer The Non-Human Touch
Read more: When Vulnerable Customers Prefer The Non-Human Touch
Agentic AI Series

Urgent Need to Upgrade Your AI Mental Model
Read more: Urgent Need to Upgrade Your AI Mental Model
Agentic AI Series

How Agentic AI Benefits Customer Contact 2025-2030
Read more: How Agentic AI Benefits Customer Contact 2025-2030