There are many powerful ideas covered in the course that inspire in depth discussion and follow up. These are captured in the summaries and checklists embedded across AI For Non Technical Minds.
For leaders wanting expert support in actioning them, Brainfood Training offers a range of complimentary planning and support activities as ‘next steps’.
For instance, in the third section of the course, we imagine how a fully empowered AI contact centre works for a customer, advisor and service leader. These stories are great for bringing the impact of AI to life in ways everyone can relate to. But they can also be used to plan your own AI strategy using a structured set of workshops.
We have developed a maturity model that helps you map your journey to your own North Star capability. It uses a larger set of contact centre personas of which we only had time to share three with you during this course.
The goal is to help you think through your own adoption plan and business case sign off.
In terms of any implementation help you might need afterwards we can connect you with a rich and diverse set of expertise based on our own extensive professional networks. Or simply remain as background advisors for your own transformation teams.
We can also help with defining your response to the challenges we explore in the second section of the course. We have a range of workshops covering much more detail than we could fit into this course under the overall theme of AI Readiness.
Sometimes you will have broader support needs beyond customer engagement. In which case, you can utilise our c-suite advisory expertise -mentoring leaders in executing effective organisation wide AI strategy.
If you want to know more, or ask if we can cover another AI related topic, just message us and we’ll get straight back.