What People Are Saying
★★★★★
100% ‘on the money’ here. This helps to educate, across all the various pillars. I think this would be really useful for sales teams of vendors and delivery partners.
Kathryn Simons-Porter
VP Sales EMEA – Local Measure
★★★★★
The course has general value and is well positioned as the baseline of AI for CX and contact centres. It’s industry agnostic, practical, high level but not generic. Well balanced for its purpose.
Bogdan Grigorescu
Senior Technical Lead – Direct Line
★★★★★
I especially liked the section on ethics and the case studies of the contact centre roles and how AI can and is impacting them today.
Anna Wilcox
Customer Experience Leader – BUPA
★★★★★
I really like the course and appreciate how much work has gone into designing and delivering it. Great work! I also think it’s going to prove to be a really useful resource for both CX and Customer Service teams to help them build their own understanding and navigate their way through the rapidly changing AI landscape.
Adrian Swinscoe
CX Advisor and Author – Punk CX