Upskill Teams Quickly and Easily
Why AI adoption starts with investing in everyone’s foundation understanding.
What People Are Saying
★★★★★
Anyone running a contact centre should seriously consider this course as a method to educate their teams and stakeholders in the practicalities and responsibilities of working with AI in a customer service environment.
Maria McCann
Co-founder – Neos Wave
★★★★★
This course provides a great baseline and foundation for CX professionals to navigate the terminology and input into the possibilities of AI. Overall this is a really useful course.
David Rumble
Managing Partner – On Consultancy
★★★★★
“AI for Non Technical Minds” is a well-crafted and thoughtfully presented course that provides significant value to contact center professionals. Its balance of historical context, practical advice, and real-world examples makes it an excellent resource for those new to AI.
Xuchen Yao
Co-founder/CEO – Seasalt.ai
★★★★★
I definitely felt this gave a firm foundational understanding of AI which would benefit anyone who had only really seen the hype and not taken time to fully understand and explore the topic in great depth.
Megan Jones
Editor – Call Centre Helper
Action Based Learning
AI for Non Technical Minds delivers foundation knowledge. This is complimented with a range of follow-up services. Designed to turn course insights into investment strategies and actionable plans.
It’s the first of what will expand into a growing video series to keep pace as AI capability and use evolves. We hope you will join us on this journey.