Differences between Artificial Intelligence and Human Intelligence

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Learning Journey 2: We explain how AI spots patterns in data to predict, decide, and generate human-like conversation. We explore whether this means AI thinks like us and what mental model we should adopt when engaging with it.

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  • How AI Works
    • Introduction
    • How Machine Learning Works
    • How Deep Learning Works
    • Differences Between ML and DL
    • How Natural Language Processing Works 
    • How Generative AI Works
    • Section One: How AI Works – Thoughts So Far
  • Challenges To AI Readiness
    • Customer Risk
    • Organisational Risk
    • Section Two: Challenges to AI Readiness – Thoughts So Far
  • AI & Customer Contact
    • Anna The Customer
    • Lucas The Advisor
    • Emma The Leader
    • North Star Enablers
    • Section Three: AI & Customer Contact – Thoughts So Far
  • Ready To Act
    • Next Steps
    • Your Course Experiences